This guide is for people coming from the previous version of Playlab. It will be retired in August 2026 once everyone has migrated. For current Playlab guidance, see Learn on Your Own or Feature Documentation.
Larger orgs follow a coordinated migration with the Playlab team. The walkthrough on this page is for self-serve users on smaller orgs.
What’s actually changing
Playlab reorganizes how content and permissions work. The structure and workflow comparisons are documented in: The short version: org> workspace> app> collection becomes the explicit hierarchy. Sharing happens through a Share modal on each app. Activity is visible at workspace, member, and org levels. Collections enable curated bundles for partner deployment.What stays the same
Migration preserves what was already working. Your apps, workspace members, conversation history, references, and integrations all carry forward.
You do not lose work in migration. The structure of how content lives changes; the content itself does not.
Where things moved
A short reference for the most-asked relocations.
For the full mapping, see the workflow cheat sheet.
Migration walkthrough video
What to do before migration
A short checklist:- Note your active workspaces and the apps you care about
- If you have apps with shared collaborators, note who currently has edit access
- If your org uses rostering, talk to your IT contact about sync timing
- Schedule a 30-minute review session for the day after migration
- Bookmark the workflow cheat sheet for reference
What happens during migration
Migration runs as a background process. The visible effects in your org:- A short window (usually under an hour) where the org is read-only
- An announcement banner letting users know migration is in progress
- A welcome banner once migration completes, pointing to introduction materials
What to do after migration
A short checklist:- Open your dashboard and verify your workspaces and apps are present
- Try sharing an app from the new Share modal to confirm the flow
- Set workspace building permissions for any classes you run (these are off by default)
- Review members in your workspaces and adjust roles if needed
- Read What’s new for Builders, What’s new for Educators, or What’s new for Admins depending on your role
Help
For org admins on larger accounts, the Playlab team is the first point of contact and can walk you through the changes. For self-serve users, [email protected] is the right starting point. For role-specific overviews:- What’s new for Builders
- What’s new for Educators
- What’s new for Admins
- What’s new for Networks or Districts
FAQ
Can I roll back to the previous version if something goes wrong?
Can I roll back to the previous version if something goes wrong?
Per-issue rollback is supported. We can revert specific apps, workspaces, or settings. Org-level rollback after migration is not supported.
Will my links break?
Will my links break?
Old URLs continue to redirect to the current paths. Bookmarks, saved links, and references in class materials should continue to work.
Will my org roles change?
Will my org roles change?
Roles map automatically to the current set — Owner (all-access), Creator, Editor, Viewer, and Workspace-only. Workspace leads keep their workspace-level roles (Owner, Facilitator, Participant).
What if a student is in a class that hasn't migrated yet?
What if a student is in a class that hasn't migrated yet?
Each org migrates as a unit. If your org has migrated, all your workspaces are on the new version. Cross-org sharing with a non-migrated org is supported during the transition window.
How long does migration take?
How long does migration take?
For most orgs, under an hour. Larger orgs with many workspaces and references may take longer. Your migration meeting is when this is scheduled.
Will my partners see anything different during my migration window?
Will my partners see anything different during my migration window?
Apps shared with them keep working. They see a small banner if they happen to open Playlab during the brief read-only window. No action required from them.
Do I lose any data during migration?
Do I lose any data during migration?
No. Apps, conversations, references, members, and activity history all carry forward. URLs redirect.
Can I delay my migration date?
Can I delay my migration date?
Yes. Migration windows are scheduled with the Playlab team. If you need to postpone, reach out to them. New orgs default to the new version starting May 2026.
Last updated: 06-26-2026 Contact us at [email protected]